End User Support Specialist Arabic
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
29-10-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Responding to IT support tickets and inquiries via various channels such as email phone or ticketing systems and documenting solutions and resolutions.
Handling solving and logging the technical tickets in ticketing system.
Provide quick and effective assistance with IT systems to all users.
Prepare IT assets to the users to meet the requirement.
Responding in a timely manner to technical issues and requests with high quality to meet SLA.
Installing and configuring computer hardware software systems networks printers and scanners
Manage users account in AD and exchange server.
Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
Onboarding new users.
Excellent problem-solving and analytical skills
The ability to break down technological processes and deliver clear step-by-step instructions to users.
Provide professional support to VIP users.
Troubleshooting and diagnosing IT problems identifying root causes and implementing solutions to minimize downtime and disruptions
Assisting with the setup and deployment of new devices including computers printers and mobile devices
Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency
Work with the team to provide high quality IT services to the users.
Must be able to communicate in Arabic.
ITIL certification will be an added advantage.
TECHNICAL SKILLS /COMPETENCIES: MANDATORY
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
Basic networking experience.
Comprehensive experience in OS systems.
Proven experience in ticketing systems.
SOFT SKILLS: MANDATORY
Excellent communication skills both written and verbal Time Management. Research Skills. Attention to details. Patience. Work under pressure. Multitask Management Analytical and problem-solving skills Teamworking skills Arabic Speaking and Writing
Required Experience:
Manager
المهارات المطلوبة
- نشاط الأطفال
- مراقبة الدخول
- إدارة الموارد البشرية
- الحكومة
- إكتواري
- المكونات الهيدروليكية
عن الشركة
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... اعرض المزيد
