Bellman

Under the general guidance of the Chief Concierge or any other authorized by the management assist in ensuring delivery and retrieval of luggage to all guests in a courteous timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms explain the room facilities and sell the hotels various outlets (restaurant bar spa)
• Deliver luggage messages faxes packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel its services the city and local happenings
• Be fully aware of what functions are going on in the hotel
• Provide gracious attentive and friendly service
• Ensure guest privacy and security any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards

How do I deliver this

• Tell it like it is- Authentic honest you mean it sincere true.
• Have fun and make friends - fun energetic whimsical upbeat wink casual.
• Ive got your back- Accountable responsible makes up for own promises knows how to take ownership follows - thru dependable.
• Play to win - Original cutting edge new outside the box; open to new possibilities different.
• Right here right now - Attentive detail-oriented always focused always in the moment precise owns the guest.

Qualifications :

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure analyzes and resolves problems and exercises good judgment and with a high degree of professionalism.
• Prioritises and organises work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.
• Additional Language (Arabic Russian) is an advantage.

Remote Work :

No

Employment Type :

Full-time