Concierge Agent
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
21-10-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
PURPOSE OF POSITION
To provide accurate information concerning hotel facilities venues and functions and to handle all guest inquiries.
KEY ROLES & RESPONSIBILITIES
- Assist guests with all inquiries both hotel and non-hotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotels operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail messages facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotels policy while adhering to Raffles Behavioural Standards
Qualifications :
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary/High School education
EXPERIENCE
- Minimum two yearsexperience as a Concierge or in a related position
Additional Information :
Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- علوم الكمبيوتر
- Continuous Integration
- Fraud
- Intake Experience
- إنفاذ القانون
- Usability
- Analysis Skills
- Computer Forensics
- القيادة
- التدريس
- Counterintelligence
- Sass
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
