Business Development Manager, IT Managed Services & Cloud

Role Overview

We are launching our IT Managed Services and Microsoft Cloud Solutions business in the UAE and are seeking our first Sales Leader to drive this initiative. you will be responsible for building the sales function from scratch establishing a customer acquisition strategy developing a sales funnel and ultimately growing a revenue-generating team. You will work closely with leadership to position our company as a trusted Microsoft Partner and IT Managed Services provider across UAE and the broader GCC region.

Tasks

Location: Dubai

Employment Type: Full-Time

Experience Required: 610 years in IT Services Sales (Managed Services / Cloud / Infrastructure)

Key Responsibilities

• Develop and execute the overall sales and go-to-market strategy for Managed IT (Service Desk Cloud & Infra NOC GRC) and Microsoft Cloud services (M365 Azure Dynamics Intune Endpoint Security).
• Identify target industries (SMB mid-market enterprise) and define the market entry plan.
• Build the complete sales funnel and pipeline management framework using CRM tools
• Develop pricing models proposals and presentations
• Generate new business opportunities via direct outreach networking partnerships and Microsoft ecosystem leads.
• Conduct client discovery sessions to assess IT infrastructure maturity and position tailored Managed Services or Microsoft Cloud solutions.
• Drive RFP/RFQ responses negotiate contracts and close deals.
• Establish long-term customer relationships focusing on renewals and upselling value-added services (Support Cloud Migration Security Modern Workplace).
• Hire mentor and lead a small sales and presales team as the business scales.
• Define KPIs performance metrics and sales processes for future growth.
• Work with technical and delivery teams to ensure seamless onboarding and customer satisfaction.
• Collaborate with Microsoft distributors for co-selling and incentive programs.
• Represent the company in Microsoft Partner events and regional IT industry forums.
• Leverage vendor relationships for lead generation marketing and funding opportunities.
• Required Skills & Experience
• Proven experience (610 years) in IT Managed Services Cloud Solutions or Microsoft Partner ecosystem sales in the UAE or GCC.
• Deep understanding of Managed Services models (Service Desk Infrastructure Cloud Security).
• Working knowledge of Microsoft Cloud offerings Microsoft 365 Azure Intune Defender Dynamics 365.
• Strong consultative selling negotiation and presentation skills.
• Ability to design and implement a repeatable sales process and track metrics.
• Excellent relationship-building skills with C-level executives and vendor partners.
• Fluency in English (Arabic a plus).
• Preferred Certifications: Microsoft Certified Fundamentals (MS-900 / AZ-900) ITIL Foundation or equivalent ITSM understanding.

KPIs / Success Metrics

• Revenue targets achieved (Managed Services Microsoft Cloud).
• Qualified opportunities created per quarter.
• Customer acquisition and retention rate.
• Distributor and vendor partnership engagements.
• Sales team hiring and enablement milestones achieved.

Requirements

• Bachelors degree in Business Administration Information Technology or a related field.
• Minimum of 5 years of experience in business development or sales within the IT managed services and cloud solutions industry.
• Proven track record of achieving sales targets and developing client relationships.
• Strong understanding of IT managed services cloud computing technologies and market trends.
• Excellent communication negotiation and presentation skills.

Benefits

What We Offer

• Opportunity to lead the UAE market entry for an emerging Microsoft Partner.
• Direct access to the leadership and influence over business strategy.
• Competitive base salary performance incentives growth-linked equity potential.
• Access to Microsoft Partner resources training and co-sell programs.
• Fast-track career path to Head of Sales / Country Manager as the business and pursue new business opportunities in the IT managed services and cloud sectors to drive company growth.
• Develop and maintain strong relationships with key stakeholders including clients partners and industry influencers to enhance the companys market presence.
• Collaborate with cross-functional teams to design and implement effective strategies for expanding the companys service offerings in cloud and IT services.
• Analyze market trends and competitor activities to identify potential areas for innovation and improvement in service delivery.
• Prepare and deliver compelling presentations and proposals to potential clients showcasing the unique value propositions of the companys IT managed services and cloud solutions.

Join People as a Business Development Manager in IT Managed Services & Cloud. Elevate your career with industry leaders in HR and staffing solutions across the Middle East and South-Central Asia.