Patient Experience Manager

Patient Experience Manager Healthcare Guest Relations Manager Premium Hospital Patient Services Jobs in Dubai

Location: Muhaisnah 1 Dubai United Arab Emirates
Industry: Healthcare / Patient Services / Hospitality
Reports To: Hospital Administration / Foundation Leadership
Salary (tax-free): Please fill in your expectation in the application

Patient Experience Manager Healthcare Guest Relations Manager Premium Hospital Patient Services Jobs in Dubai

About the Role:
Our client a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education providing a secure and dynamic environment that fosters growth and development.

This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.

Key Responsibilities

• Lead plan and implement a premium patient experience strategy across all hospital touchpoints.
• Ensure every patient receives a seamless compassionate and high-quality service from admission to discharge.
• Collaborate with medical nursing and administrative teams to integrate patient feedback into service improvements.
• Develop implement and monitor patient experience policies standards and training programs.
• Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
• Manage escalated concerns and resolve issues with empathy and professionalism.
• Benchmark patient service standards against best practices in both healthcare and luxury hospitality.
• Train and mentor staff to deliver premium patient-focused service.

Candidate Requirements

• Proven track record in a similar role within healthcare or luxury hospitality.
• Strong understanding of premium patient or customer experience management.
• Excellent communication leadership and interpersonal skills.
• Healthcare/medical knowledge is not required but prior exposure is an advantage.
• Professional polished and customer-focused personality with attention to detail.

Benefits & Compensation

• Stable and secure work environment within a prestigious Foundation.
• Excellent career growth and long-term opportunities.
• Competitive compensation package and benefits as per UAE Labour Law.

Similar Job Titles in Dubai

• Patient Experience Manager
• Guest Relations Manager Healthcare
• Patient Services Manager
• Healthcare Customer Experience Lead

To Apply

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