Royal Service Agent - Telephone Operator
شارك هذه الوظيفة
موقع الوظيفة:
رأس الخيمة - الإمارات
الراتب شهرياً:
لم يكشف
تاريخ النشر:
28-08-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
- To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To be aware of and to follow emergency and security procedures.
- To fulfill administrative tasks front office coordination and filing.
- To respect key handling procedures.
- To read and update logbooks.
- To carry out special projects according to given assignments.
- To coordinate with all departments as per guests and operational needs.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Manager
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- مكافحة غسيل الأموال
- Arm
- السلامة من الحرائق
- قيادة النقل الثقيل
- ألومنيوم
- Apache Commons
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
