Guest Service Agent - Arabic Speaker
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Handle incoming calls emails and messages promptly and professionally offering exceptional service to both Arabic and nonArabic speaking guests.
- Act as a liaison between guests and internal departments (e.g. housekeeping engineering F&B) to ensure guest requests are fulfilled efficiently.
- Address guest concerns or complaints with professionalism escalating issues to management when necessary.
- Assist guests with reservations inquiries and recommendations for dining transportation and activities within and outside the property.
- Maintain accurate records of guest requests complaints and feedback using the propertys service management system.
- Coordinate special guest arrangements such as VIP services inroom amenities and personalized experiences.
- Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
- Provide translation assistance for Arabicspeaking guests when required.
- Ensure adherence to company policies procedures and service standards at all times.
Qualifications :
- Previous experience in a front office guest service or call center role within the hospitality industry is preferred.
- Fluent in Arabic (spoken and written) and English.
- Additional languages are a plus.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to multitask and remain calm under pressure.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- مكتب الإستقبال
- خدمات النزلاء
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
