Assistant Branch Manager

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

To effectively Supervise retail sales area to deliver sales targets offer high level of customer service and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.

Core Responsibilities

Generic Accountability

Ensure adequate staffing of retail sales department and raise any concerns to BM.
Provide input on CSOs performance to the BM.
Provide coaching mentoring and guidance to CSOs

Job Specific Accountabilities

Support BM in implementing retail sales change initiatives.
Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
Ensure retail sales performance meets KPI targets as per customer segments
Supervise CSO performance by participating in and leading daily retail sales team meetings
Attract new customers to branch through personal relations and existing customer referrals
Monitor CSO daily operations and provide necessary authorizations
Support CSOs by serving customers during peak times
Assign tasks fairly to staff so that no work is left pending at day end
Ensure that activities adhere to audit risk legal and policy requirements
Provide direct coaching mentoring and guidance to CSOs
Identify staff training needs (products systems sales skills) and address them.
Authorized Financial and NonFinancial transactions.
Ensure proper control maintained for all unissued /undelivered credit cards cheque books Debit cards and PIN.
Attend all incoming email and provide response within 24 hours.
Participate in and potentially lead daily retail sale team meeting.

All required branch reports to be reviewed and signed and retained for audit records

Ensure surprise check is conducted on required intervals.
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
Role of AML /Compliance Coordinator
Custodian of Safe deposit locker
Cash Vault custody
Police alarm

Specific Accountability

Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff

Qualifications :

Bachelors degree in any discipline.
10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.

Remote Work :

Employment Type :

Fulltime

Core Responsibilities

Generic Accountability

Ensure adequate staffing of retail sales department and raise any concerns to BM.
Provide input on CSOs performance to the BM.
Provide coaching mentoring and guidance to CSOs

Job Specific Accountabilities

Support BM in implementing retail sales change initiatives.
Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
Ensure retail sales performance meets KPI targets as per customer segments
Supervise CSO performance by participating in and leading daily retail sales team meetings
Attract new customers to branch through personal relations and existing customer referrals
Monitor CSO daily operations and provide necessary authorizations
Support CSOs by serving customers during peak times
Assign tasks fairly to staff so that no work is left pending at day end
Ensure that activities adhere to audit risk legal and policy requirements
Provide direct coaching mentoring and guidance to CSOs
Identify staff training needs (products systems sales skills) and address them.
Authorized Financial and NonFinancial transactions.
Ensure proper control maintained for all unissued /undelivered credit cards cheque books Debit cards and PIN.
Attend all incoming email and provide response within 24 hours.
Participate in and potentially lead daily retail sale team meeting.

All required branch reports to be reviewed and signed and retained for audit records

Ensure surprise check is conducted on required intervals.
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
Role of AML /Compliance Coordinator
Custodian of Safe deposit locker
Cash Vault custody
Police alarm

Specific Accountability

Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff

Qualifications :

Bachelors degree in any discipline.
10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.

Remote Work :

Employment Type :

Fulltime

اعرض المزيد

المهارات المطلوبة

مهارات إدارية
Time Management
مهارة الاستماع
مهارات القيادة
مهارة تنظيمية
المحاسبة والتمويل
مهارات إدارة الأعمال
الاتصالات
إدارة العلاقات
مهارات التفكير الاستراتيجي
روح لاعب الفريق
مهارات الموازنة
مهارات التسويق
مهارة الإدارة
مهارات حل المشاكل

قدم الآن

عن الشركة

First Abu Dhabi Bank

Working at First Abu Dhabi Bank As the largest bank in the UAE we are proudly building a team fit for the future, changing the perception of what a career in banking means and setting the standard of what a great workplace is and can be. With an inclusive culture, excellent learning ... اعرض المزيد

عرض صفحة الشركة عرض صفحة الشركة

التقديم التلقائي على الوظائف بـ AI

قدّم على عشرات الوظائف بنقرة واحدة