Night Agent

Summary

The Night Agent plays a pivotal role in ensuring the seamless operation of the hotel during overnight hours. This role is responsible in encompassing both guest service and financial management contributing to an exceptional guest experience and maintaining the hotels financial integrity.

Responsibilities

• Manage the check-in/check-out process during overnight hours ensuring efficient and timely service for late arrivals and early departures.
• Provide excellent customer service by assisting guests with inquiries requests and ensuring a smooth and comfortable stay.
• Handle guest complaints and concerns addressing them promptly and ensuring guest satisfaction during the night shift.
• Generate and distribute daily financial reports highlighting occupancy rates revenue and other key metrics.
• Ensure accurate recording and handling of cash and credit transactions following hotel policies for billing and payment processing.
• Manage cash drawers process payments and ensure accurate cash handling procedures.
• Reconcile all financial transactions from the day ensuring all charges payments and other transactions are accurate and balanced.
• Review and verify reports including room charges restaurant bills and any other charges ensuring all discrepancies are resolved before morning.
• Coordinate with housekeeping maintenance and other departments to address guest needs and resolve issues promptly.
• Prepare guest arrival lists and ensure all overnight guest details are recorded correctly in the property management system (PMS).
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications :

Experience

• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately

Additional Information :

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work :

No

Employment Type :

Full-time