welcomer

What you will be doing:

• Provide friendly efficient and professional front office service including warm welcomes check-ins and check-outs.
• Anticipate guest needs handle cash transactions and maintain Pullman service standards.
• Monitor room status manage guest complaints and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet Pullmans high standards.
• Assist guests with luggage handling and provide information about hotel amenities and local attractions.
• Process reservations modifications and cancellations efficiently using the hotels booking system.
• Manage incoming calls and emails providing prompt and courteous responses to inquiries.
• Collaborate with other departments to arrange special requests or services for guests.
• Maintain a clean and organised reception area ensuring all necessary materials are readily available.
• Assist in emergency situations and implement safety procedures when required.
• Upsell room upgrades and additional services to maximise hotel revenue.
• Participate in regular training sessions to stay updated on Pullmans policies and hospitality trends.
• Contribute to the continuous improvement of guest services by providing feedback and suggestions.

Qualifications :

Your experience and skills include:      

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems
• Guest-oriented approachable and genuinely service-minded
• Fluency in English; additional languages are a great asset
• Sales-driven mindset
• A diploma or degree in Hospitality Management or a related field is preferred
• Excellent communication skills in English; proficiency in other languages is highly valued
• Ability to stand for extended periods and lift up to 15 kg when necessary
• Strong teamwork skills with the ability to collaborate effectively with various departments
• Excellent problem-solving abilities and a calm demeanour under pressure
• Impeccable personal grooming and adherence to Pullmans appearance standards
• Flexibility to work varying shifts including weekends and public holidays

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Remote Work :

No

Employment Type :

Full-time