Housekeeping Self-Inspector

POSITION SUMMARY

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Reports to Housekeeping office with uniform and clock in. Attend Daily rehearsal.
2. Collects the floor or Public area master key from the Loss prevention office signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
3. Inform the HK Office Coordinator/Supervisor about any lost and found items ( follow the LSOP in place)
4. Report any breakage and lost items to your Shift leader/Office coordinator
5. Report any associate and guest complaints to your Shift leader or Supervisor.
6. Once the cleaning assignments are done to be proceeded to the Housekeeping office and to be signed off from the shift.

Responsibilities while cleaning Guest Rooms:

1. No excessive noise to be made in the guest room areas as it may disturb a guest. This has to be applied any time during the day or night while on the floor.
2. Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.
3. Check for DNDs before entering an occupied room. Inform your Shift leader/Office coordinator of any room discrepancies extra departures and extended stays (The Shift leader /Office coordinator will also inform you if there is changes).
4. Enter guest rooms following procedures for gaining access such as knocking three times saying Housekeeping and ensuring vacancy before entering.
5. Replace guest amenities and supplies in rooms such as toiletries glasses mugs linens towels tissues coffee printed materials and laundry bags according to standards.
6. Replace dirty linens (e.g. sheets pillow cases) and terry (e.g. towels bathrobes) with clean items following correct bed making and folding standards.
7. Clean bathrooms including bathtub/hot tub/shower toilet floor sink and mirror.
8. Remove trash dirty linen and room service items from room and balcony/patio.
9. Check that all appliances are present in the room and in working order (e.g. hair dryer television and remote DVD player microwave).
10. Straighten desk items or magazinesfurniture and appliances and restore to original positions.
11. Dust polish and remove marks from walls and furnishings (e.g. appliances furniture ice bucket honor bar baseboards ledges entrance door).
12. Vacuum carpets and performs floor care duties (e.g. in guest rooms and hallway).
13. Special cleaning of the day to be performed.
14. To report any faulty electronics lights plumbing telephone etc. via Guestware/IVR to the maintenance department / HousekeepingShift leader as well to be filled in the respective room checklists.
15. When the section is completed the carts & HK pantry to be arranged
16. To provide a Turn down (Nightly Refresh) service as per the JW Marriott Marquis standard.
17. Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
18. Inspect guest rooms after being cleaned by yourself or any Housekeeper to ensure quality standards are met. Release the room when all is up to the JWMM standard of cleanliness via the phone. Room status has to be changed.

Responsibilities while cleaning Public Areas:

1. Clean public and employee restrooms and showers including stocking bathroom with adequate paper goods and soap cleaning all surfaces and emptying trash.
2. Clean glass (e.g. windows mirrors) in public and employee areas by removing dust spots and smears.
3. Clean floor surfaces in public or employee space using designated chemicals supplies and equipment (e.g. mops buffers vacuums wet vacuum extractor shampoo machine stain remover).
4. Dust surfaces in assigned area including furniture fixtures woodwork pictures public or house phones fire extinguisher boxes exit signs and air vents.
5. Empty trash containers ashtrays and ash urns in public areas into proper containers for recycling or disposal.
6. Inspect condition of furniture for tears rips and stains and report damages to Shift leader / Supervisor.
7. Clean and maintain lights by wiping lamps light fixtures and light switches checking that they are in proper working condition and reporting burnt-out bulbs.
8. Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.
9. Complete routine cleaning activities within the area of responsibility within the specified timeframe and in accordance with the laid down procedures
10. Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift.
11. Ensure that maintain all cleaning tools good condition. Returning them to their original stores to avoid any delay for the next shift.
12. Inform the supervisor of any additional maintenance cleaning or repairs that have to be conducted.
13. Report the items or valuables found on the property in order to help maintain the reputation of the property.