UI/UX Manager

We are seeking an experienced UI/UX Manager to lead the design and user experience strategy for a major digital transformation initiative. This role will be instrumental in the launch of a new customer-facing mobile application and the revamp of the company s corporate website ensuring both platforms deliver an exceptional and seamless experience to users.

The ideal candidate will have a strong background in user interface design user experience research and digital product development within utilities public services or other customer-centric sectors. Experience working on platforms that handle large user bases customer accounts payments and service requests will be highly valued.

Key Responsibilities

• Lead UI/UX Strategy & Execution
  

  • Define design and deliver a world-class user interface and experience across web and mobile platforms.
    

  • Collaborate with internal stakeholders including IT customer service and business development teams to align design strategy with business goals.
    

• Digital App Development
  

  • Oversee the end-to-end design process for a new mobile app from concept and wireframing to final UI.
    

  • Ensure the app is intuitive user-friendly and aligned with brand guidelines supporting core features such as account management bill payment service requests and usage tracking.
    

• Website Enhancement
  

  • Lead the redesign of the company website to improve user navigation content accessibility and visual appeal.
    

  • Integrate digital service capabilities into the site for a seamless self-service experience.
    

• User Research & Testing
  

  • Conduct user research usability testing and A/B testing to optimize design decisions.
    

  • Analyze user feedback and usage data to continuously improve design performance.
    

• Team & Vendor Management
  

  • Manage a team of designers and collaborate with external agencies or vendors as needed.
    

  • Set design standards maintain design systems and ensure consistent application of UI/UX principles across all digital platforms.
    

Requirements