Job Purpose:
To manage the front desk operations at Milele HQ ensuring a welcoming organized and efficient environment for all visitors and staff.
Duties and Responsibilities:
- Greet and welcome guests promptly and warmly upon arrival.
- Direct visitors to the appropriate personnel and offices.
- Answer screen and route incoming phone calls efficiently.
- Maintain a clean organized and presentable reception area ensuring availability of necessary stationery and materials (e.g. pens forms brochures).
- Oversee the booking and upkeep of boardrooms and meeting rooms.
- Provide accurate and timely information both in-person and via phone/email.
- Receive sort and distribute daily mail and deliveries.
- Ensure office security by adhering to safety protocols monitoring visitor logbooks and issuing visitor badges.
- Manage ordering and inventory of front office supplies.
- Update office calendars and assist with scheduling meetings.
- Coordinate travel arrangements and accommodations and prepare related vouchers.
- Maintain accurate records of office expenses and costs.
- Perform clerical tasks such as filing photocopying and transcribing.
- Support additional administrative duties as assigned by the line manager.
Required Skills:
- Proven experience as a Receptionist Front Office Representative or in a similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g. EPABX systems printers).
- Professional demeanor and appearance.
- Strong verbal and written communication skills in English and Arabic.
- Ability to be proactive resourceful and solution-oriented.
- Excellent organizational and multitasking abilities.
- Strong time-management skills with the ability to prioritize tasks effectively.
- A positive customer service-oriented attitude.
Qualifications:
- A high school diploma or equivalent as well as additional certification in hospitality management or a related field is an advantage.