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Relationship Manager- Community Banking

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الوصف الوظيفي

Description

Role : Relationship Manager- Community Banking
Location : Abu Dhabi

Role Purpose:

  • To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income volumes and cross-sell ratio) and overall customer satisfaction.
  • To be fully involved and primarily responsible for account strategy and business growth.

Key Accountabilities of the role

Relationship Management:

  • Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.
  • Manage the assigned relationships within the region aiming for portfolio growth.
  • Achieve financial targets assigned in line with the handled portfolio (e.g. total revenues revenue from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).
  • Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.
  • Conduct joint client calls with product partners (Treasury / GTB) as per the account plan to identify opportunities and deepen relationship.
  • Negotiate for closure of deals within reasonable period or escalate to seniors for proper actions.
  • Work closely with customer service unit to ensure that clients day to day transaction needs are addressed.

Process Implementation:

  • Develop account plans for each relationship and use it as a basis for regular client calling conduct calls on each client at least quarterly.
  • Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.
  • Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.
  • Consistently implement ADIBs prospecting process ensure that adequate follow up is made with prospects leading to new client acquisition.
  • Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.

Build Sector Expertise (i.e. Nonprofit organizations):

  • Understand market and business trends and have a comprehensive understanding of nonprofit business models.
  • Develop sector expertise understand economics of industry & key levers.
  • Help develop sector strategy define target customers/customer types key products to offer key initiatives.
  • Attend recommended trainings as well as seminars in cash management and fund raising.

Compliance:

  • Ensure that activities are in full compliance of group policies and procedures including sharia requirements central bank regulations and other internal legal and compliance regulation at all times.
  • Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.
  • Ensure satisfactory internal and external audit ratings.

Behavioral Competencies:

  • Customer orientation.
  • Communication.
  • Quality orientation.
  • Teamwork.
  • Adaptability
  • Technical knowledge.
  • Information Gathering.
  • Problem Solving.
  • Decision Making.
  • Initiative & Change.

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:

  • Strong understanding of cash management products and banking operations.
  • Very good knowledge of local UAE market especially Abu Dhabi Al Ain & Western Region.
  • Strong technical and analytical skills.
  • Customer service oriented.
  • Strong marketing skills

Specialist Skills / Technical Knowledge Required for this role:

Required experience:

  • 6-10 years experience in handling SMEs and/or government & corporate banking clients
  • UAE based experience is a must.



Required Experience:

Manager

نوع التوظيف

دوام كامل

نبذة عن الشركة

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