Customer Care Officer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Primary Functions:
Onboarding new customers (Pre/Post implementation)Conduct regular reviews with customersHandle customers enquiriesConduct health checkRetain customersConduct training cancellationNegotiate contract renewalUpsell packageManage OTRS Ticket In/Outbound CallControl room during office hoursPerform other duties as assigned by the General Manager.
Secondary Functions:
Maintaining a positive empathetic and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
Train customers on how to derive the most value from our SoftwareasaService platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
Requirements:Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experienceExperience in customer in and computer communication and interpersonal and a positive player with a high level of energy and able to work independently.
نوع التوظيف
دوام كامل
