- Supervising and coordinating the activities of the F&B service staff ensuring that service standards are met and maintained.
- Welcoming and seating guests taking their orders and providing recommendations on menu items.
- Overseeing the service flow ensuring timely and efficient delivery of food and beverages to guests.
- Handling guest inquiries complaints and special requests in a professional and efficient manner.
- Monitoring and ensuring the cleanliness and organization of the dining area bar and service stations.
- Assisting in training and motivating staff to provide exceptional service and uphold the restaurants standards.
- Collaborating with the kitchen staff to ensure smooth communication and coordination between frontofhouse and backofhouse operations.
- Handling cash and credit card transactions as well as managing guest checks and billing processes.
- Conducting preshift meetings to communicate information about menu specials reservations and special events.
- Monitoring inventory levels of food beverages and supplies and communicating any replenishment needs to management.
- Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
- Participating in menu planning and development providing feedback on current offerings and potential new items.
- Collaborating with the restaurant management team to implement promotions special events and marketing initiatives.
- Developing and maintaining relationships with regular guests providing personalized service and anticipating their needs.
- Assisting with the training and development of new and existing staff members focusing on enhancing service skills and product knowledge.
- Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
- Ensuring compliance with health and safety regulations sanitation standards and company policies and procedures.
- Handling any other duties as assigned by the restaurant manager or other members of the management team.
Qualifications :
- Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
- Strong leadership and supervisory skills with the ability to motivate and train staff effectively.
- Excellent communication and interpersonal skills with a focus on providing exceptional customer service.
- Extensive knowledge of food and beverage offerings including menu items ingredients and preparation methods.
- Ability to work in a fastpaced environment and handle highstress situations with composure.
- Proficiency in handling cash transactions and using pointofsale systems.
- Flexibility in work schedule including evenings weekends and holidays.
- A high school diploma or equivalent is typically required with additional certification or training in hospitality management or a related field being beneficial.
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime