Customer Service Executive

As a Customer Service Executive you will have to help customers to set-up navigation of the portal. Talk with customers via phone or in person and receive orders for installation, turn on, discontinuance, or change in service.

• Filling contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Solicits sale of new or additional services.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Enters data into computer, to determine total cost and availability for customer.
• Records or files copy of orders received according to expected delivery date.
• Checks inventory control and notifies stock control departments of orders that would deplete stock.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Compute’s price, discount, and shipping charges.
• Prepares invoices and shipping documents