Service Delivery Manager

• Drive and deliver the tech service management strategy and to make sure it aligns with the overall technology and company strategy.

• Lead and instil continuous service improvement of the service provided by the service operations teams through working across a wide range of tech teams and by introducing new ideas, concepts and standards from outside the business.

• Manage and drive innovation and quality through the company's service management framework, to ensure all services are delivered with a value proposition in mind, empowering and enabling the business setting them up for success from a Technology services standpoint.

• Lead and champion service management in project meetings - developing a strong understanding of the technology backlog impacting your service areas and ensuring service impact is minimised and agreed with the business.