Manager

• Trusted partner: Understand the client needs, deliver with excellence, make an impact

• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

• Attend client planning meetings and contribute by providing Nielsen insights and solutions to the client’s business needs.

• Communication with mid-level clients on more complex, broad ranging strategic issues.

• Able to handle complex presentations, or presentations with more senior clients or tough audiences.

• Crisis management: Able to tackle some of the client communication, particularly with mid-level clients.

• Taking full ownership of client account in terms of client relation as well as consulting / partnering with client through the project life cycle

Commercial Leadership:

• Be proactive at collecting client business questions, active listening to understand the question behind the question

• Review proposal, Prepare proposal for substandard design, new services

• Proactively follows-up with the client on proposals, designs, costs

• Set up action plan, forecast and monitor regularly the revenue

• Proactively present to the client / team new services

Reports and Presentations:

• Able to create internal training and to write up learning on client special projects

• Ensure all presentations done by reports tell a clear story, provide insights and actionable recommendations

Project Management

• Proactively identify and address client issues and needs.

• Delegates, Supervises all stages of project management and monitors performance

• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards

Thought Leadership- Integration

• Strengthen category / client knowledge

• Develops strategic understanding of industry trends, competition and opportunities of Nielsen

• Lead corporate task forces

• Make an impact for the team / client