IFS – IT – Tech Lounge Expert – Associate

The Tech Lounge Expert will be responsible on a daily basis for the provision of insightful advice and friendly, hands-on technical support at the Next Generation Tech Lounge service located in the PwC office.

The Tech Lounge service delivers a Next Generation Technology experience for the PwC employee. Primarily focussed around provision of customer centric support services, the Tech Lounge also provides a central location for IT engagement, education and innovation.

Responsibilities:•

Deliver a customer centric service to all PwC employees.• Actively participate as part of a team to create an innovative technology focussed environment where customer satisfaction is primary.

• Take pride in actively delivering a service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications.•

Maintain/resolve all assigned open incidents/tasks within ticket queue in a timely manner.•

Provide candid feedback and suggestions for improvements to the Tech Lounge service.Requirements:•

Experience of delivering excellent customer satisfaction within a working retail/service environment• Excellent customer service skills• Legal authorisation to work in UK• Fluent in written and spoken English