Training Manager

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.

THE HYDE DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 , all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.

Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge, a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge.

If you are looking for a dynamic environment for growth, please join us as Training Manager

KEY ROLES & RESPONSIBILITIES
• All trainings as per the task division in the Training Department to be conducted with full pre-planning actions, execution of training and post training activities.
• Meet with the training manager regularly to ensure effective running of the division and task distribution. Brainstorming and planning sessions.
• Update all administration regarding training records. Filing of documentation after Sofitel Brand Orientation, code of ethics, SOP training checklists, PCI Data Security compliance updates as and when required.
• Supervise, create, monitor, and follow up on all activities regarding the Sofitel Quiz on product related questions and standards of the Hotel. Maintaining a data base of questions for this quiz. Organizing the testing and statistics for the quiz.
• Update the Training Notice Boards on a regular basis and also to monitor all other department notice boards. Ensuring that changes to the monthly training calendar are updated and communicated.
• Conducting regular grooming checks throughout the hotel and reporting any discrepancies.
• Conduct Sofitel Brand Orientation for new colleagues in the hotel including the required Sofitel Service and Sofitel Behavioral Standards. Update the colleague handbook on a regular basis.
• Conduct regular Sofitel Service Fundamentals and Train The Trainer sessions in line with the 6 months training plans.
• Maintain Attendance and Pending reports and proactively coordinate attendance with departments to reduce amount of colleagues pending for required sessions.
• Develop and implement new training materials such as Info Sessions, Service Fundamentals, etc. based on Training Needs Analysis.
• Assist with the planning, implementation and administration of the Monthly Colleague Communication Forum.
• Liaise with Departmental Trainers and Leaders on a regular basis; attend departmental meetings in all hotel departments in order to build relationships, explain training requirements and also to ascertain training needs from various departments.
• Monitor trainers in their departments by attending a minimum of 2 training sessions conducted in the respective departments on a monthly basis.
• Conduct 2 weekly service delivery audits in specified areas and report results (i.e. Rooming, Reservations, IRD Order Taking, etc).
• Conduct quarterly Department Trainer Reviews and Assessments to help determine Trainer of the Quarter.
• Maintain accurate Database of certified and designated Department Trainers and maintain information related to departmental training hours, trainer incentives, etc.
• Administer the cross training process and related documentation.
• Administer the E-Cornell process and related documentation.
• Assist in conducting and compiling the bi annual Training Needs Analyses for the hotel.
• Update the Training section on the digital notice boards once weekly with up to date information.
• Carry out any other duties or assignments or reasonable requirements, given by the Director of Human Resources / Training Manager as required.