Reservation Agent

At Accor, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Summary of Responsibilities:

Reporting to the Cluster Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter rooming lists while ensuring accuracy, as required
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned