Royal Service Agent

What is in it for you:
• Be a part of the Fairmont Flagship Hotel in the Middle East
• Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What you will be doing:

Reporting to the Assistant Chief Concierge, responsibilities and essential job functions include but are not limited to the following:
• Respond to all incoming calls complying with Accor standards and transfers them to the appropriate destination
• Respond to all in house Guests’ requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.
• Log all requests and ensures follow up on all of them within standard delay
• Log and treats wakeup call requests
• Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel
• Maintain telephone extension lists updated
• Arrange special deliveries and celebration of special occasions for our Guests
• Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
• Handle emergency line and elevators emergency alarms
• Receive and distributes faxes for Guests, apartment tenants and internal departments
• Act in accordance with the standards, conforms to the policies and procedures of Accor
• Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).
• Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
• Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
• Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
• Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment