صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيLoyalty Operations Manager:
Will ensure hotels commitment and loyalty performance through a close, day-to-day and long term relationship.
Team Leadership & People Management
- Directly manage the hotels loyalty champions (Heads of Department: Front Office, F&B, Sales) to deliver on all operational requirements
- Delivery of the programme and systems training to front line colleagues and any other concerned departments
- Manage induction and training for new recruits/new hotels on an ongoing basis
- Assign specific function responsibilities to key team members to drive ownership and operational subject expertise
- Guide and support the team to department and company goals including regular reviews and updates to enhance performance
- Ongoing meetings to keep the team abreast on changes, updates and handle operational queries
- Empower the operational teams and motivate them through the organisation of challenges and Competitions
- Engage with VP Operations and General Managers when needed to ensure the performance of the hotel team
Process Management
- Review hotels' internal processes and ensure escalations management, requests and training documents
- Consistently update and revamp programme training and customer facing collaterals, and ensure the activation is implemented and adhered to as per brand guidelines
- Identify gaps if any in the training materials based on on-ground feedback, and ensure these are updated
دوام كامل