drjobs AVP- Customer Value Proposition English

AVP- Customer Value Proposition

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Key Accountabilities:

Customer Value Proposition:

  • Support in enhancing the customer experience product proposition and bundling in coordination with the retail & investment products team
  • Support to develop a unique customer experience for Global Private Banking customers
  • Support the development of a Global proposition covering all Global Private Banking international locations

Portfolio Management & Optimization:

  • Support with portfolio optimization based on customer insights commercial drivers and business priorities
  • Analyze market insight to develop and drive acquisition and retention strategies
  • Analyze customer portfolio to deepen relationships through driving cross selling 
  • Support coverage team to identify potential opportunities within existing portfolio

Customer Engagement:

  • Enhance the Global Private Banking customer engagement strategy through digital initiatives
  • Support the Global Private Banking NPS core framework including transactional NPS insights
  • Support on all customers experience initiatives including NPS complaints service requests product onboarding

Business Planning and Transformation:

  • Support the delivery of Global Private Banking transformational journey across People Products and Platforms
  • Support with implementation of the Global Private Banking strategy 

Customer Value Proposition:

  • Support in enhancing the customer experience product proposition and bundling in coordination with the retail & investment products team
  • Support to develop a unique customer experience for Global Private Banking customers
  • Support the development of a Global proposition covering all Global Private Banking international locations

Portfolio Management & Optimization:

  • Support with portfolio optimization based on customer insights commercial drivers and business priorities
  • Analyze market insight to develop and drive acquisition and retention strategies
  • Analyze customer portfolio to deepen relationships through driving cross selling 
  • Support coverage team to identify potential opportunities within existing portfolio

Customer Engagement:

  • Enhance the Global Private Banking customer engagement strategy through digital initiatives
  • Support the Global Private Banking NPS core framework including transactional NPS insights
  • Support on all customers experience initiatives including NPS complaints service requests product onboarding

Business Planning and Transformation:

  • Support the delivery of Global Private Banking transformational journey across People Products and Platforms
  • Support with implementation of the Global Private Banking strategy

 

 

#LIA55
 


Qualifications :

  • Business or Finance related bachelors degree
  • At least 10 years of job Experience in related field
  • Experience in Private Banking products & services


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

نبذة عن الشركة

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