B Functional Architect

Job Title: CC&B Functional Consultant Digital Transformation Data Migration

Location: Abu Dhabi UAE

Duration: 12 months

Job Description:

We are seeking a highly skilled and experienced CC&B Functional Consultant to join our digital transformation project in Abu Dhabi. The successful candidate will play a crucial role in merging two Customer Care and Billing (CC&B) systems ensuring seamless integration and minimal disruption to business operations. Experience with Data Migration is key. This is a 12month contract position with the possibility of extension based on project needs and performance.

Key Responsibilities:

• Analyse and document business requirements related to the CC&B systems merger.
  
• Design and configure CC&B solutions to meet business needs and project objectives.
  
• Collaborate with crossfunctional teams including IT operations and customer service to ensure successful project delivery.
  
• Provide expertise in CC&B functionalities processes and best practices.
  
• Conduct system testing validation and troubleshooting to ensure the integrity and performance of the merged systems.
  
• Develop and deliver training materials and sessions for endusers.
  
• Communicate project status progress and challenges to stakeholders and senior management.
  
• Ensure compliance with industry standards regulations and best practices.
  

Qualifications:

• Bachelors degree in Information Technology Business Administration or a related field. A Masters degree is a plus.
  
• Proven experience as a CC&B Functional Consultant in digital transformation projects preferably within the utilities or telecommunications sector.
  
• Strong knowledge of Customer Care and Billing (CC&B) systems and their integration.
  
• Excellent analytical problemsolving and documentation skills.
  
• Exceptional communication leadership and stakeholder management skills.
  
• Ability to work effectively in a fastpaced and dynamic environment.
  

Preferred Skills:

• Experience working in the Middle East particularly in Abu Dhabi.
  
• Familiarity with regulatory requirements and industry standards in the region.
  
• Strong project management skills including proficiency with project management tools and methodologies (e.g. Agile Waterfall).
  
• Ability to manage multiple priorities and adapt to changing project requirements.