EN - Housekeeping Attendant

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant you will take ownership of guest rooms ensuring that our guests are provided with a clean comfortable space and be a part of creating a memorable experience for them.

Responsibilities:

To provide hotel guests with clean tidy and comfortable rooms and safe & hygiene staying environment.

1.         Specific Duties and Responsibilities:

1.1        To wear proper PPE before starting the shift.

1.2         Collect all required reports pager and keys from housekeeping office at the beginning of the shift.

1.3        Prepare trolley for work.

1.4        Maintain clean and neat pantry and work area.

1.5        Check all vacant rooms and report any discrepancy and breakage and missing items and report accordingly.

1.6        Clean guest rooms corridors and service area according to required standards and designated priorities.

1.7        Take good care of all cleaning equipment and clean them after duty hours.

1.8        Make economical and proper use of cleaning agents and supplies.

1. 1.        Report guest complains and maintenance problems to the Supervisor or housekeeping office.

1.10       Lost and Found items are to be handed to housekeeping office with all relevant details. Any Lost and           Found is to be reported immediately. 

1.11      Segregate of all rubbish at compactor room before end of shift.

1.12      Return all reports pager and keys to housekeeping office the end of a shift and inform floor supervisor.

1.13      Report any outstanding matter before signing off.

1.14      Any other duties assigned from time to time.

2.         General Responsibilities

1. 1. To promote efficiency confidence courtesy and an extremely high standard of social skills.

1. 1. To generally promote and ensure good interdepartmental relations.

1. 1. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

1. 1. To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment and to upsell the product.

1. 1. To adhere to Company and Hotel rules and regulations at all times

1. 1. Maintains key corporate documents and records.

1. 1. Produces correspondence and documents and maintain presentations records spread sheets and databases.

1. 1. Sorting and distributing incoming posts and organizing and sending outgoing posts.

1. 1. Keeps uptodate contact details (i.e. names addresses and telephone numbers) for the management committee and (where relevant) ordinary members of the organization.

1. 1. Compiles lists of names and addresses that are useful to the organization including those of appropriate officials or officers of voluntary organization.

1. 1. Photocopying and printing various documents sometimes on behalf of the staff.
   2. Circulating agendas and reports.
   3. Orders and maintains stationery and equipment.

1. Occasional Responsibilities
   1. To report any equipment failures/problems to the Maintenance Department.
       
   2. Pass & Follow up any maintenance requests to the Desk Coordinator/Supervisor and follow their Instructions.

1. 1. To participate in any Training/Developments schemes as recommended by senior management.

1. 1. Assist the Duty Manager in any task outlined/detailed by him/her.

1. 1. To comply with any reasonable request made by management to the best of your ability.

1. Legal Responsibilities
   1. To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

5.       HSE Responsibilities

1. 1.     Assists & Takes participation in environmental improvements programs which helps to Reduce Reuse & Recycle air water & Energy Resources by proper segregation of garbages.

1. 1. Shall observe Companys all safety & Environmental rules and regulations and hygiene protocols at all times.

1. 1. Shall report any unsafe condition or Environmental issues to their Incharge/Foreman or Safety Personnel.

1. 1. Shall comply all the Rules and regulations implemented by the Hotel Authorities and ensure all works are carried out in a safe manner.

1. 1. Shall use the appropriate personal protective equipment while carrying out their duties.

6.  Authorities and Accountabilities

6.1 To consider the requirements related to IMS matters (Legal / Contractual) during finance activities to effectively implement.

6.2 Performance and adequacy of the document control system related to his/her job.

6.3 To ensure that the company remains profitable and give good returns to head office.

7.       Covid19 Responsibilities

1. 1. Wash hand with soap and water for at least 20 secs. Rub palms fingers & thumb. Alternatively use an alcoholbased hand sanitizer.

1. 1. Wear masks correctly and gloves to avoid direct contact with surfaces. Dispose all used mask & Gloves in the properly designated hazardous waste bins.

1. 1. Keep physical distance of 2 meters & avoid close contact with anyone showing signs of respiratory illness and if not feeling well report immediately to your Supervisor & Head of Department.

1. 1. Practice routine cleaning and disinfecting of frequently touched surfaces using proper disinfectants in workplace includes; floors door handles light switches window handles tables chairs computer keyboard & mouse telephones mobile phone office equipment & cleaning equipment etc.

Competency:

• Education: Minimum level in English Communication

• Experience: 1 to 2 Years in the Same Capacity

• Skills: Pulling & Pushing Good Communication & Team Player.

What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests privacy and belongings while ensuring exceptional service

Qualifications :

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs being professional and welcoming
Excellent organizational skills and time management

Remote Work :

No

Employment Type :

Fulltime