Reservations Agent

Reservation Agent

As a fivestar Hotel Reservation Agent you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills attention to detail and the ability to multitask in a fastpaced and dynamic environment.

What you will be doing:

• Reservation Management: Receive and process hotel reservations via phone email or online platforms. Ensure accuracy in guest information stay details and special requests. Utilize the hotels reservation system to manage bookings efficiently.

• Customer Service: Provide personalized assistance to guests addressing inquiries and resolving concerns promptly. Offer information about hotel services amenities and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.

• Sales and Upselling: Promote additional services upgrades and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.

• Communication: Maintain clear and professional communication with guests colleagues and other departments. Coordinate with housekeeping front desk and other relevant teams to ensure smooth checkins and checkouts.

• Administrative Tasks: Keep accurate records of reservations cancellations and noshows. Generate reports as needed for management and other departments. Stay informed about current promotions packages and discounts.

• Problem Resolution: Address and resolve any issues related to reservations ensuring guest satisfaction.Collaborate with other staff members to find solutions to challenges that may arise.

Qualifications :

Your experience and skills include:

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills both verbal and written.
• Familiarity with hotel reservation systems and software.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customerfocused with a commitment to providing exceptional service.
• Knowledge of the local area attractions and events is an advantage.
• Additional education or training in hospitality or a related field is a plus.

Additional Information :

Directly opposite to The Dubai Mall the iconic Burj Khalifa 10 minute walk to the Dubai Metro Station and within a few minutes drive to DIFC World Trade Centre and just 15 minutes drive from Dubai International Airport Swissotel Al Murooj is located in downtown Dubai one of the citys favoured destinations for business or leisure.

Remote Work :

No

Employment Type :

Fulltime