- Create a sense of welcome and personalized service excellence for our guests
- Display an active presence in our dining rooms and public areas interacting with guests and colleagues
- Effectively manage the systems in place to deliver superior service
- Monitor resources ensuring the tools are available to deliver the service our guests expect
- Ensure the appropriate performance management of colleagues regarding adherence to Sofitel standards policies and procedures
- Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
- Maintain a constructive harmonious and communicative working relationship with all supporting departments
- Ensure the ongoing professional development growth and work satisfaction of all colleagues
- Ensure all financial reporting is maintained and accurate (billing payroll etc.)
- Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
- Promote and develop a culture of environmental awareness and responsibility
- Ensuring that the outlet(s) maintain a first class and positive visual impact including ambiance cleanliness orderliness decor and service flows
- Set a positive example for Food & Beverage colleagues through exemplary dress grooming and selfdiscipline in addition to monitoring colleague performance in these areas
- Inspect Food & Beverage uniforms menu selection cutlery linen china and glassware & equipment/tools on a regular basis. To ensure they are clean well maintained and consistent for each outlet
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Qualifications :
To be successful in this role we ask that you have:
- Previous experience as a F&B supervisor or an equivalent role
- Previous experience in a 4/5* Hotel or high profile events
- Passionate about all things F&B.
- Ability to lead a team.
- Functions best in a fastpaced environment and enjoys a challenge.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Flexibility in working hours is required.
Remote Work :
No
Employment Type :
Fulltime