Front Office Supervisor

The Front Office Supervisors role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests positively impacting our guests journey and satisfaction. Your role includes upselling increasing loyalty enrollments resolving guest requests and concerns while ensuring flawless communication with other departments.

Responsibilities

Conducts daily LQA & Forbes quality checks to ensure the team is aligned with the standards and gives feedback to the team.

Assists TOP Vip with their check in and check out or directly supervises the procedure if a receptionist is handling it.

Responsible for the team delivering a warm welcome and ensuring that guests enjoy their experience being pampered with the finest tailored service.

Maintain a positive atmosphere high morale and healthy working relations within the team. Lead by example and address any unnecessary conflicts.

Responsible for anticipating and meeting guest needs ensuring all colleagues feel accountable and responsible for the guests journey regardless of their department within the Front Office.

Knows the hotel product in depth from in room services to outlet offers and ensures the information is continuously shared and updated.

Is very knowledgeable in ALL Program training the team accordingly in its tiers benefits special offers and promotions.

Promotes the enrolment of guests in ALL Program and ensures the team does the same.

Supervise the Front Office operations including Reception Guest Relations Concierge and Bell Service in the absence of their direct manager or Manager on Duty.

Conduct regular training handovers and daily operations meetings with the Front Office team.

Ensure that the hotel standards and procedures are fully understood and followed.

Verify appropriate levels of office supplies and collateral for smooth Front Office operations preparing item requisitions accordingly. Inventory handling.

Oversee checklists and cashiers of all Front Office colleagues including Guest Relations Bell Service and Concierge in the absence of their managers.

Upsell rooms Food and Beverage outlets and other facilities whenever opportunities arise.

Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.

Spot potential upselling and enrollment opportunities and set alerts in the system.

Communicate with other team leaders to ensure flawless hotel operations.

Ensure all colleagues have individual access to every tool they need to perform their daily tasks.

Assists the management team at Front Office and other departments as required.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Strong communication skills both verbal and written

Dynamic cando attitude

Strong analytical skills and attention to detail

Presents a professional and polished appearance

Effectively deal with guests and other team members

Previous reception supervisor experience highly preferred

Experience with Opera PMS and Office

Possessing the trait of being organized and capable of multitasking

Ability to complete work within given deadlines

Highly organized resultsoriented and able to work well under pressure.

Maintain confidentiality of proprietary information and protect company assets

Additional Information :

• Fully Furnished Accommodation
• Friendly working environment.
• Hearists Recognitions Programs 

Remote Work :

No

Employment Type :

Fulltime