Remote Customer Service Representative
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a highly motivated and experienced Remote Customer Service Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally the Customer Support Manager will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
Manage and lead a team of remote customer support representatives
Develop and implement customer service policies and procedures
Monitor team performance and provide coaching and feedback
Handle escalated customer inquiries and issues
Analyze customer feedback and implement improvements to enhance customer satisfaction
Collaborate with other departments to ensure a seamless customer experience
Manage debt collections and overdue payments for delinquent customers
Requirements:
Proven experience in a customer support management role
Excellent communication and leadership skills
Strong problemsolving abilities
Ability to work effectively in a remote team environment
Experience with customer support software and tools
Bachelors degree in Business Administration or related field (preferred)
Benefits:
Competitive salary
Remote work flexibility
Health and wellness benefits
Professional development opportunities
Qualifications :
Proven experience in a customer support management role
Excellent communication and leadership skills
Strong problemsolving abilities
Ability to work effectively in a remote team environment
Experience with customer support software and tools
Bachelors degree in Business Administration or related field (preferred)
Additional Information :
Please submit your resume and a cover letter outlining your qualifications and experience and our recruitment team will contact you with details
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
عن بُعد
