IT Role

Comprehensive understanding of network architecture and client/server technology

Handson experience with Windows Server/ Desktop OS environments

Ability to perform remote troubleshooting and resolution.

Coordinating with IT vendors for support activities & projects

Knowledge of O365 & Azure

Attending calls from retail stores and back office resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA.

Support monitor maintain / replace and enhance the existing attendance system to accurately capture attendance and report into the central attendance system including coordination of development of interface from attendance system to HRMS.

Support maintain monitor and enhance the existing CCTV system including recording across the organization for safety and security purposes.

Support monitor maintain and enhance the existing WAN/LAN connectivity Firewall Servers Operating Systems Antivirus updates definitions and databases.

Support enduser computing devices including desktops laptops printers handheld devices etc. and related operating systems and applications including Avaya.

Ensure compliance and adherence across the organization for IT Policies and IT security.

Conduct periodic quality checks and encourage feedback from business operations to ascertain successful functioning of business systems.

Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to the development team /application /support vendor for requisite enhancements.

Requirements

Education: Bachelors in computer science from a recognized university followed by tertiary level qualification/ certifications in IT systems or training in the same

Good communication and interpersonal skill with high technical acumen

Attention to details and concern for quality.

Experience:

45 years of experience

Microsoft Dynamics Ms. Office

Language: English

Other skills: Organization skills

Time management

Communication skills

Interpersonal skills

Computer Skills:

Windows Server / Desktop OS Firewall POS CCTV Backup Solution.

Experience in MS Office 365

Experience in MS Server 2016 / 2012

Experience in maintenance support installation of Active Directory (cloud & oppremise) including Azure.

Experience in NAS

Experience in Antivirus setup and configuration

Knowledge of firewall setup and policy definitions

Experience in network topology and setups

Benefits