Hire Desk Team Leader

Our client is an equipment service provider for oil and gas construction and facilities management firms in the GCC. They pride themselves on their commitment to safety reliability and exceptional customer service. As they expand their operations they are seeking a dynamic and experienced Hire Desk Team Leader to join their team in Dubai Investment Park in Dubai. In this role you will be responsible for overseeing the daytoday operations of the hire desk managing a team of hire desk coordinators and ensuring exceptional service delivery to clients. The ideal candidate will possess strong leadership skills a deep understanding of the equipment rental industry and a proven sales and customer relationship management track record.

Key Responsibilities:

• Lead and manage the hire desk team providing guidance training and support to ensure high performance and job satisfaction.
  
• Develop and implement effective hire desk processes and procedures to enhance operational efficiency.
  
• Ensure outstanding customer service by addressing client inquiries and resolving issues promptly and effectively.
  
• Analyze market trends and customer needs to identify opportunities for upselling and crossselling services.
  
• Monitor team performance against sales targets and KPIs providing regular feedback and coaching.
  
• Collaborate with other departments to ensure seamless service delivery and operational alignment.
  
• Maintain accurate records of all hire desk activities including bookings inventory management and customer interactions.
  
• Ensure compliance with safety regulations and company policies.
  

Requirements

• At least 2 years of supervisory experience managing a team
  
• Strong experience in using Excel pivot table / Vlook up / Hlook Up
  
• Experience in creating various reports and providing analysis to management
  
• As it is expected that there will be several situations/challenges in the yard the person should be a quick thinker and able to handle stress
  
• Able to develop multiple initiatives to help optimize the operation
  
• Flexible and willing to work outside the regular working hours when needed
  
• Willing to work in a predominantly male environment
  
• Willing to deal with drivers/technicians
  

Working conditions:

• Standard working hours but flexible to work longer hours when needed
  
• Working alternative Saturdays every month
  
• Predominantly male environment
  
• Yard in DIP (having a driving license and be able to work in DIP)
  

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