Senior Service Quality Specialist - Abu Dhabi Based

Description Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms.Lead efforts to enhance service quality and address performance gaps.Measure KPIs to assess service delivery efficiency and effectiveness.Identify and address service delivery issues or bottlenecks through continuous monitoring and analysis.Collaborate with delivery teams to create and implement action plans for service improvement.Utilise data analytics and performance metrics to analyse service effectiveness and efficiency.Engage with stakeholders to gather feedback on service quality and integrate insights into service evaluations.