Receptionist Aesthetics Clinic

Job Title: Receptionist (Aesthetics Clinic)

Location: Dubai UAE

Job Type: FullTime

Reports to: Clinic Manager

Job Summary:

We are seeking a professional friendly and organized Receptionist to join our Aesthetics Clinic in Dubai. As the first point of contact for our patients you will play a crucial role in ensuring a welcoming and seamless experience from the moment they walk in. The ideal candidate will have excellent communication skills a keen attention to detail and a passion for customer service in a healthcare or aesthetics setting.

Key Responsibilities:

• Front Desk Management:
  

  • Greet and welcome patients as they arrive at the clinic creating a warm and inviting atmosphere.
    
  • Manage the clinic s front desk ensuring it is organized tidy and presentable always.
    
  • Answer and direct phone calls emails and inquiries providing information about clinic services and booking appointments.
    

• Appointment Scheduling:
  

  • Schedule and confirm patient appointments using the clinic s booking system.
    
  • Coordinate with clinical staff to ensure smooth patient flow and minimize waiting times.
    
  • Remind patients of upcoming appointments and manage any changes or cancelations.
    

• Patient CheckIn and CheckOut:
  

  • Assist patients with the checkin process including verifying personal and medical information and updating records as needed.
    
  • Process payments for services issue receipts and handle any billing inquiries.
    
  • Provide patients with postappointment instructions and schedule followup visits if necessary.
    

• Administrative Support:
  

  • Maintain and update patient records ensuring all information is accurate and confidential.
    
  • Assist with administrative tasks such as filing data entry and managing correspondence.
    
  • Handle deliveries mail and other front desk logistics.
    

• Customer Service:
  

  • Address patient inquiries and concerns with professionalism and empathy.
    
  • Provide information on the clinic s services promotions and packages.
    
  • Assist in resolving any issues or complaints escalating them to the Clinic Manager when necessary.
    

• Compliance and Protocol:
  

  • Ensure all front desk operations adhere to clinic policies procedures and local regulations.
    
  • Uphold the clinic s standards for patient confidentiality and data protection.
    
  • Participate in staff meetings and training sessions to stay updated on clinic procedures and services.
    

Qualifications:

• Education:
  

  • High school diploma or equivalent required.
    
  • Additional training or certification in customer service or office administration is a plus.
    

• Experience:
  

  • Minimum of 12 years of experience as a receptionist preferably in a healthcare medical or aesthetics environment.
    
  • Familiarity with appointment scheduling software and electronic medical records (EMR) systems is preferred.
    

• Skills and Attributes:
  

  • Strong communication and interpersonal skills with a focus on customer service.
    
  • Proficient in using office software including Microsoft Office Suite (Word Excel Outlook).
    
  • Ability to multitask and handle a fastpaced environment with professionalism.
    
  • Wellorganized detailoriented and proactive in problemsolving.
    
  • Fluent in English; proficiency in Arabic or other languages is an advantage.
    

Benefits:

• Competitive salary and benefits package.
  
• Opportunity for career growth and development within the clinic.
  
• Health insurance and other benefits as per UAE labor laws.
  
• A positive and supportive work environment in a prestigious aesthetics clinic.
  

Application Process: Interested candidates are encouraged to apply by submitting their resume and a cover letter to