Product Specialist

Accountabilities

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.
  

Market Research:

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  

Business Development:

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.
• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.
  

Marketing:

• Coordinating with the Marketing Department for any new materials that need to be done.
  

Sales:

• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.
• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.
  

Data Tracking:

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.
  

Orders:

• Placing orders to the concerned purchase coordinator.
  

Invoicing:

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.
  

Delivery:

• Coordinate with the warehouse for the timely deliveries.
  

Application:

• Conducting training session to customers.
• Assisting the customers with the equipment that is being used.
• Solving any issues that they might be facing while using the equipment.
  

Requirements

• Education: Bachelors Degree in Biomedical
• Additional details: Candidates are preferred to be based in UAE
• Experience: 1 - 2 years of experience
• Job Specific Skills: Good knowledge in Surgical Equipment