Roles & Responsibilities
Responsible for delivering service excellence to the customer at counter level on a daily basis, increasing the targeted revenue whilst being aligned with the organisation's compliance policies and procedures. Handle efficient customer service, cross selling and processing safe and secure transactions.
Service Delivery
· Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added Products
· Be fully conversant and identify customer needs and cross sell against the various products
· Ensure all duties are carried out in accordance with the stipulated business and Anti-Money Laundering policies and procedures.
· Treat customer information with appropriate levels of confidentiality
Financial