Butler

About the Job:

An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
• The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
• Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
• Identify and anticipate guest's needs and assist in any possible way.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels, restaurants, and facilities across the resort.
• Conduct a property show around and room orientation to visitors / guests.
• Ensure correct protocol and treatment is extended to our high profile VIP guests.
• Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
• Constantly provide an approachable, helpful and friendly service to guests and colleagues.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills
• Flexible schedule to meet demands of hotel occupancy
• Enthusiastic, self-motivated and with ability to exercise initiatives
• Fluency in English and additional language (fluency in Russian is an advantage)