L1L2 Support Specialist - Crypto Processing and Wallet

Key Responsibilities: • Handling support tasks with control over resolution or escalation through the ticketing process. • Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. • Collaborating with other departments to address customer tasks and issues. • Expanding and maintaining an internal knowledge base to keep it up to date. Required Skills: • English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats. • Willingness to work different shifts (day/night shifts).