Reservation Agent

Roles & Responsibilities Assist customers with making and managing reservations, ensuring accuracy and efficiency. Answer inquiries and provide information about hotel services, amenities, and rates. Process payments and handle billing inquiries, ensuring accuracy and confidentiality. Collaborate with other departments to ensure smooth and seamless guest experiences. Handle guest complaints and resolve issues promptly and professionally. Maintain and update reservation records and documentation. Stay up-to-date on hotel policies, procedures, and promotions. Provide exceptional customer service to enhance guest satisfaction and loyalty. Upsell hotel services and amenities to maximize revenue.