Reservations Agent

About The Job

An opportunity has arisen for a Reservations Agent role to join the Rooms Reservations Team at Jumeirah Gulf of Bahrain Resort & Spa Family.

The main purpose of this position to maximize rooms revenue and profit through pro-active selling techniques and referral across resort.

Duties And Responsibilities Of This Role

• Have full and up to date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
• Actively participate in maximising revenue through up-selling.
• Follow up on non-guaranteed and waitlisted bookings.
• Handle no-shows and cancellations efficiently
• Maximize selling opportunities by adding customer value at every opportunity.
• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• Prepare, update and file all correspondence relating to room sales.
• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
• Assisting on guest visa inquiries
• Handling Group Reservations by communicating with the Events/Sales Department
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
• Good knowledge of Opera PMS
• Intermediate computer skills (Microsoft Office)
• Handle shift responsibilities in the absences of the reservation’s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
• A minimum of 1 year work experience for a luxury hotel.