Fashion Consultant

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews • Drive client relationships within an omni-channel approach • Provide pre-buying feedback on products • Drive eNPS through people experience initiatives and culture • Ensure adherence to VM guidelines and Standard operating procedures (SOPs) • Ensure click and collect are conducted within SLAs (Service-level agreement) • Ensure customer data is properly captured in adherence to marketing team requirements • Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. • Support with in-store marketing events and activations