Compliance Support Specialist

Job Description

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

As a Compliance Support Specialist at Emirates NBD, your role is to ensure timely processing of Request for information pertaining to compliance. Contact customers through various available channels and seek the required justifications and clarifications to ascertain AML/Sanctions concerns.

Key Responsibilities:

• Ensure complete, accurate responses to clients with appropriate justification and supporting documents.
• Conduct a quality review of responses & documents to avoid rejections.
• Meticulously follow-up with customers through all available channels and seek satisfactory justifications.
• Ensure adherence to laid down policies & procedures pertaining to AML and Sanctions.
• Propose and implement appropriate solutions, ensuring compliance with bank policies and regulatory standards.
• Maintain accurate and detailed records of all complaints and their resolutions.
• Prepare reports on complaint trends and outcomes for management review.
• Stay informed about banking regulations and ensure all complaint handling processes comply with relevant laws and guidelines.
• Assist in audits and regulatory reviews related to complaint management
  

Skills And Experience

• Holds a High School Degree
• 2-3 years of relevant Branch / Operations experience
• Relevant technical knowledge and skills
• Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English a must.
  

What We Offer You

• Competitive salary package
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees