In Room Dining - Order Taker

Job Description

How does your working day look like …

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• To answer phone within 3 rings and follow phone etiquette according to 25hours standards.
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
• To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.
• To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
• To ensure that the room service area is kept clean and organized at all times.
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc.
• Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
  

Qualifications

Your personality counts more than your CV …

• You’ve completed a hotel & catering course, and have gained experience in a bar
• You can motivate your fellow staff and take joint responsibility for planning staff duties and organising the bar.
• You’re keen to work in a bar and gain your first experience there.
• You’re not just bringing your abilities, but also your character
  

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...