Courier Dispatcher

Responsibilities

• Dispatch couriers for deliveries, ensuring efficient routes and timely deliveries
• Monitor all incoming orders and prioritize based on urgency and delivery requirements
• Maintain accurate and up-to-date records of deliveries, including tracking numbers and proof of delivery
• Communicate with couriers regarding any changes or updates to delivery instructions
• Handle customer inquiries and complaints, providing excellent customer service at all times
• Monitor courier performance and provide feedback to improve efficiency and customer satisfaction
• Coordinate with other departments to resolve any delivery-related issues and ensure optimal service
  

Requirements

• High school diploma or equivalent
• At least 2 years of experience in a dispatching or similar role
• Exceptional organizational and multitasking skills
• Strong attention to detail and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficient computer skills, including experience with logistics software and databases
• Ability to work under pressure and meet tight deadlines
• Flexibility to work evenings, weekends, and holidays as required