AVP Legal and Support Manager - Credit OperationsCollections - UAE Nationals Preferred - Citi

The growing importance of support functions require a dedicated seasoned resource to focus and lead the legal and controls aspects within Credit Operations of the UAE Wealth Business namely Credit Initiation Collections and Fraud units.

Key Responsibilities:

• Handle legal matters such as Civil and Accounting cases for the Collections and Fraud teams including interactions with external counsels government and courtappointed officials.
• Work closely with a team of Controls Officers across Credit Operations to ensure activities are diligently carried out and processes comply to existing company policies and guidelines as well as local regulations with quality oversight.
• Appropriately assess risk when business decisions are made demonstrating particular consideration for the firms reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Perform analysis on results and reporting based on reviews completed. Communicate results to the Operational teams including root cause analysis on defects
• Work with multiple MIS and system teams to ensure data is available for result analysis
• Work with Ops Quality Control team members across multiple sites
• Help drive consistency between the functions of Credit Operations through quality reviews control reviews audit feedback and results

Development Value:

• Opportunity to work in a fastpaced environment with multiple priorities and challenging tasks
• Progression to other areas within the UAE Wealth Operations functions that also consist of Core Operations Customer Service and Data Analytics

Knowledge/Experience:

• Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases including interactions with external law firms and courtappointed financial experts
• 8 years experience in Consumer Banking (Unsecured Credit Lending)
• Familiarity with local regulations such as the Consumer Protection Regulations
• Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases including interactions with external law firms and courtappointed financial experts
• Sound knowledge of legal and controls elements
• Ability to think out of box suggestions

Skills:

• Fluent and competent in Arabic (read/write/spoken)
• Effective time management skills
• Strong knowledge of Consumer banking asset products such as credit cards and personal loans
• Can exercise independence of judgement and autonomy.
• Ability to influence external stakeholders
• Clientcentric focus
• Strong understanding of business priorities and criticality of adherence to timelines
• High level of understanding of controls framework and importance of escalation and transparency

Competencies:

• Results oriented assertive innovative resourceful and attentive to details
• Ability to work in fastpaced environments multitask and react in short timeframes
• Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions

Qualifications:

University degree

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