Logistics Coordinator - Guildhall

The Role
Position: Logistics and Customer Support Coordinator Responsibilities: Oversee and execute order fulfillment operations specifically within the marketplaces fulfillment centers encompassing inventory management order processing and shipment tracking. Liaise with logistics partners to ensure the timely delivery of orders and proactively address any logistical challenges. Address customer inquiries and issues promptly and professionally through various communication channels including inperson email phone and chat. Provide comprehensive assistance to customers regarding order inquiries product details and handling returns or exchanges delivering tailored solutions to meet their needs. Collaborate closely with sales and marketing teams to incorporate customer feedback into business strategies aimed at optimizing the overall customer experience. Maintain meticulous records of customer interactions and order statuses utilizing CRM software or equivalent systems.

Requirements
Skills and Qualifications: Prior experience in Order fulfillment field is a must. Prior experience in customer service or a related field is preferred. Exceptional communication skills and the ability to build rapport with customers. Strong organizational skills with the capacity to manage multiple tasks efficiently within a dynamic environment. Proficiency in Microsoft Office suite and familiarity with Monday customer relationship management (CRM) software. Knowledge of ecommerce platforms and logistics systems would be advantageous. Fluency English language is a must. Conversational ability in Urdu / Hindi Language is a must. UAE Driving license is a must. Budgeted Compensation: Salary package: 4000AED / Month

About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep extensive knowledge of HR & Recruiting in the region Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai UAE Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asiapacific. Offering tailored Career Sessions and an innovative industryfirst membership program designed to on core services. Guildhall is the partner of choice.This job has been sourced from an external job board.
More jobs on