Activities Sales Reservation Agent

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• Liaising with the resort Activities Coordinators and managers in relation to the availability of activities and/or the operational needs for the working day.
• Greeting visitors as they arrive to hotel, transferring guests to experience centre or activity centre and providing information in relation to the range of activities available.
• Actively selling activities to guests in accordance with the agreed standards, practices and techniques as directed by the Activities Coordinator.
• Maintaining a clean, tidy and presentable activities desk and/or activities centre, ensuring a 5* standard at all times.
• Having a excellent knowledge of the activities offered on site and matching the skills and abilities of guests to those activities to maximize the guest or visitors enjoyment.
• Completion of daily, weekly and monthly statistical reports and tracking grids for weekly and monthly reports.
• Following all Standard Operating Procedures and financial controls relating to the bookings system.