Owner Relations Agent - Deluxe Holiday Homes

Deluxe Holiday Homes is Dubais leading vacation rental management firm boasting a comprehensive suite of services that spans across vacation rentals property management real estate brokerage and more. With a commitment to innovation professionalism and excellence we manage over 680 properties and employ a dedicated team of over 240 professionals.

About the Role:
As a Owner Relations Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners ensuring their needs are met and coordinating communication between owners and our team.

Responsibilities:

• Address a wide range of inquiries from property owners covering financial matters utility services expenses payouts banking procedures listings portal functionality pricing structures availability property inventory and access card management.
• Provide owners with thorough and precise information ensuring clarity and accuracy in responses.
• Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
• Respond to owner queries via email in a timely manner maintaining a professional tone and addressing all aspects of their inquiries.
• Log unresolved queries generate tickets and ensure timely followup to ensure all owner concerns are addressed efficiently.
• Gather pertinent information from potential property owners facilitating the acquisition process.
• Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
• Coordinate with various departments to fulfill owner requests collaborating closely with maintenance housekeeping reservations inventory operations and other relevant teams to resolve issues promptly.
• Manage the escalation process for unresolved issues ensuring a swift and satisfactory resolution.
• Generate detailed reports summarizing owner interactions and issue resolutions providing insights for continuous improvement.
• Adapt to evolving responsibilities as required by the role and organizational needs remaining flexible and proactive in addressing challenges.
• Fulfill any additional duties assigned by management contributing to the overall efficiency and effectiveness of owner relations operations.

Benefits

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;

Requirement:

• Bachelor degree or related field of study
• Excellent communication skills both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask prioritize and work under pressure.
• Collaborative attitude and willingness to work with crossfunctional teams.
• Attention to detail and problemsolving skills.
• Previous experience in a similar role or industry is advantageous.

If youre passionate about fostering strong owner relations and are interested in joining our team at Deluxe Holiday Homes we invite you to apply and embark on this journey together