Workplace Experience Support

Pay: $24.01 / hr

Schedule: M - F; 8a - 1p (part-time)

Location: 6750 N Andrews, Fort Lauderdale (until March 2025); then moving to Brickell Ave, Miami

The Workplace Experience Support is directly responsible for the conference scheduling program at the site. Through the maintenance of an organized process of receiving and coordinating all requests for reserving conference rooms for meetings and special events, on the MS sites.

Workplace Support will accurately process conference room reservations at MS sites and communicate all necessary information and confirmations to the meeting organizers.

• Provides Conference Rooms booking on MS sites and proactive support for MS employees
• Responds to Booking Tool requests within Service Line Agreement timeframe
• Provides proactive catering vendors information
• Creates and maintains weekly event lists and consistently distributes to IFM local team in coordination with Compass Group
• Be the local information point of contact for any conference room needs.
• Proactively communicate with main event owner POC (point of contact) to support Office Wide Events
• Consistent follow up and follow through with every event organizer- every event, every week
• Ability to resolve issues and find best possible solutions when unforeseen situations arise and disrupt conference rooms booking service
• Organizes and maintains event Lost & Found inventory; follows up accordingly to try and get lost item to owner
• Enter visitor/guests information accurately in system
• Maintains any applicable supporting documentation including, but not limited to event trackers and communication templates
• Be familiar with minor troubleshooting of conference room amenities
• Demonstrates outstanding customer service skills, empathy and ability to react quickly and positively to fast paced environment.
• Lead by example, practicing and promoting company policies equally, fairly and consistently
• Maintain conference rooms utilization data updated in a daily basis in terms of reservations spaces/ utilized and number of attendees.
• Work with Workplace Experience Specialist for continuous improvements and areas of opportunities in the customer space in line with services standards framework
  

Requirements

• Bi-lingual (English & Spanish)
• Experience in customer service, hospitality or retail environment
• Strong organizational skills
• Computer literacy (Excel, Outlook, etc.)